Terms and Conditions

 Detailed Description of Good and / or Services
Scripture Union Bookshop is a business in the retail industry that markets Christian books and reources.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of order and tracking numbers.
Return and Refunds Policy
The provision of goods and services by Scripture Union Bookshop is subject to availability. In cases of unavailability, Scripture Union Bookshop will refund the client in full within 30 days.

Cancellation of orders by the customer before shipping will attract a 10 percent administration fee. Cancellation of orders by the customer after shipping will require the return of the parcel (shipping to be paid by customer) and will attract a 10 percent administration fee as well as the original shipping fee. Once the parcel is opened, orders can no longer be cancelled.

Items may only be returned in the case of damage or if the incorrect product was shipped. In this case the product will be replaced, or if it cannot be replaced a full refund will be given. The damaged/incorrect product must be returned (including all original packaging) within 10 working days and a R50 gift voucher for the online store will be credited to the customer as compensation.
Customer Privacy Policy 
Scripture Union Bookshop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm
Payment Options Accepted
Payment may be made via Visa, Master Card credit/cheque cards, Electron, Maestro Debit Cards, or by bank transfer into the Scripture Union Bookshop bank account, the details of which will be provided on request.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Scripture Union Bookshop by Virtual Card Services who are the approved payment gateway for Standard Bank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.  
Customer Details Separate from Card Details
Customer details will be stored by Scripture Union Bookshop separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Scripture Union Bookshop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and Scripture Union Bookshop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 14 Park Rd, Rondebosch, Cape Town.
Scripture Union Bookshop may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is run by Scripture Union South Africa based in South Africa trading as Scripture Union Bookshop.
SU is an: Association not for gain
                Non-Profit Organisation Registration No. 008-036
                Public Benefit Organisation No. 930 004 878
Represented by the National Directors:

Anthony Nzanza | ID No. 6501056322085 | 14 Cook Street, Bothasig, 7441. 
Alan Pitt | ID No. ID No. 6811095010082 | 147 Kommetjie Road Fishoek 7975
Jim Mathew | ID No. 5410125106084 | 27 Columbus Road, Claremont, 7700
Export Restriction 
The offering on this website is available to South African clients only.
Scripture Union Bookshop contact details
Telephonic Support: 021 689 8334 | Email Support: info@subooks.co.za 
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